Does a worldwide-shipping statement match your actual offer?

Read the claim as a visitor encounters it

Copy the exact shipping statement from the live page and record its location. Check whether it describes all products, a particular collection or a service available only after an inquiry. A worldwide banner above the full catalog can suggest broader coverage than a policy paragraph covering selected products. Capture the surrounding words and the policy link as well as the headline.

The FTC's truth-in-advertising guidance calls for advertising to be truthful, nonmisleading and supported, including on websites. That principle makes the scope of a shipping statement worth checking; it does not certify any wording as lawful. For this review, treat each public occurrence as a claim that needs the same current coverage evidence. A correct policy page does not make a contradictory banner accurate.

Build the coverage list from the business's actual offer

Start with the destinations the merchant has actually approved for the offer, then connect them to current fulfillment arrangements. Identify any limits by product, region, postal area or delivery-address type that the business already applies. Keep the date and owner of the coverage decision so an old expansion plan cannot quietly become today's promise.

Use existing fulfillment instructions and records to check that the stated coverage has an operating basis. A carrier's broad geographic reach is evidence about that carrier, not a complete statement of what your merchant offers. Similarly, a completed shipment establishes history for that shipment. It does not establish current service for every destination, product or address in the same country.

Separate confirmed destinations, known exclusions and destinations still awaiting a decision. Merchant approval in this table means the business has authorized the commercial offer. It does not mean a regulator, customs authority, carrier or payment provider has approved the goods. If a destination's availability depends on an unresolved product or import question, keep that dependency explicit rather than describing the destination as covered.

Use checkout geography as a comparison record

For WooCommerce, an address matches one shipping zone: the first matching geographical zone in the list. The buyer sees that zone's methods. A zone without methods reports no shipping availability. The Rest of the world zone covers addresses that match no earlier zone, so its presence or label alone is not evidence of worldwide service.

Ask the store owner to compare the configured zones and their methods with the approved destination list. If a known excluded destination has an offered method, the software can present more coverage than the business intends. If a destination advertised as covered has no method in its applicable zone, record the conflict for the checkout owner. Neither result establishes whether the goods can legally enter that destination.

This comparison identifies inconsistencies in the advertised offer. Resolving the exact zone, extension or rate configuration is a separate checkout task. Do not expand the commercial promise merely because software can return a rate, or enable a method solely to make a worldwide headline appear correct. On another platform, use that platform's actual coverage records rather than assuming WooCommerce's matching rules apply.

Make the public promise match the confirmed scope

If the records support a defined destination list with exclusions, describe that defined coverage instead of leaving an unqualified worldwide claim. Put the limitations where readers encounter the shipping offer and give them a clear route to the detailed destination policy. Keep product-specific exceptions connected to the affected products. No particular phrase or placement is guaranteed to satisfy every legal requirement by this guide.

Record each affected URL, the approved wording and who owns the update. After publication, compare the live banner, FAQ, product wording and policy with the same coverage list. Leave an unconfirmed destination unresolved; an inquiry route can ask about availability without promising that the answer will be yes. Keep the prior policy version separately for existing-order questions.

For a Prism website-review consultation, provide the public claim URLs, the relevant shipping policy and a non-sensitive summary of the coverage conflict. Agree on pages, reporting, responsibilities, fees and terms before work. A website review can examine what the store represents; qualified counsel and the relevant provider must answer legal applicability and processing questions.

Geographic offer comparison

Complete this for each materially different shipping offer. Use destination names or coverage areas, not customer addresses. A confirmed destination needs a current basis; an exclusion contradicting broad copy requires a wording decision, and an unconfirmed destination stays unresolved.

Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.

These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.