Privacy Policy

Prism receives information through consultation requests and agreed services:

Consultation Information: Our form collects your name, email address, phone number, company name if provided, selected role, and message. It also assigns a request reference. We use your email address and phone number to follow up about your consultation request. When you arrive through a merchant guide's consultation link, the request may include that guide's identifier. We store this identifier with your inquiry and include it in the staff notification so our team can understand the topic that led to your request. If you arrive through a tagged link, including a recognized ChatGPT search referral tag, the request may also include limited source, medium, campaign and content codes. We use these codes to understand which resources and introductions lead to inquiries. Consultation details and these codes are available in our private team CRM for follow-up.

Worksheet Entries: Merchant-guide worksheet entries are temporary notes on the current page. Prism does not automatically submit or save them. Where a worksheet offers a copy-summary control, you can copy selected notes to your device clipboard, review them, and paste them into the consultation message. Notes you include in a submitted message are then handled as consultation information. Use only record types, availability, anonymized observations, or match/mismatch results.

Review Information: A review may involve publicly accessible website content and business information you choose to share within the agreed scope.

Technical Information: Website requests may include an IP address, browser information, and request details processed by our hosting and infrastructure providers.

Communications: We receive the messages you send us and retain information needed to follow up. Do not submit government identifiers, customer names or addresses, customer messages, receipt-access links, payment card or bank details, passwords, or keys through the worksheets or consultation form. Send provider-requested sensitive documents only through that provider's verified secure channel.

We use information for the following purposes:

• To receive consultation requests and arrange follow-up
• To provide reviews and support within an agreed service scope
• To communicate about your request, account, or existing services
• To operate and maintain the website and related services
• To identify submission errors and prevent abuse
• To comply with applicable legal obligations

Prism does not sell your personal information. Information is shared as needed to handle requests and operate our services:

Prism Team: Consultation details are available to team members who handle the inquiry and related follow-up. Submitting a request does not itself submit an application to a payment provider.

Service Providers: Cloudflare serves the website and routes requests. Supabase stores consultation records, and Resend delivers request notifications to our team. Stripe supports separate existing billing arrangements; the public consultation form does not collect payment details. These providers process information needed for their respective functions.

Legal Requirements: We may disclose information when required by law, regulation, or legal process.

The consultation form sends requests over HTTPS. Consultation records are stored in a database that restricts public access, and the website handles submissions through a server endpoint. These controls do not eliminate every security risk. No method of electronic transmission or storage can guarantee absolute security.

We retain consultation and service information to respond to requests, manage agreed services, and meet applicable legal obligations. Retention depends on the type of information and the reason it is held. You may ask about the information we hold or request deletion by contacting info@prismpro.io.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability

To exercise these rights, contact us at info@prismpro.io.

The public consultation form does not require an account. A tagged link can store limited source and campaign codes in this browser tab for up to 30 minutes. The form includes the available codes with your request. This storage does not contain the message you type, your contact details, a full referring URL or an advertising click ID. If storage is unavailable, the form still works without those codes. Separate authenticated services may use cookies or similar browser storage to maintain a session. You can manage cookies and stored site data through your browser settings; restricting them may affect features that depend on a session. Contact info@prismpro.io with questions about a specific service.

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of Prism after changes are posted constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, contact us at info@prismpro.io.