Support for Research-Only Merchants
PRISM supports research-only high-risk merchants with website compliance review and card-processing preparation. Start with the situation your business is facing and the questions you need answered.
Launching a Storefront
Your website should explain what the business sells, how it operates, and the terms customers agree to. A consultation can identify the pages and questions to review before you approach a card-processing provider.
What to Bring
- Your storefront URL and representative product pages
- Shipping, refund, and customer-service policies
- Your card-processing needs and any provider requirements
Updating an Existing Storefront
A change to a product page can leave conflicting information in a banner, FAQ, or policy. PRISM reviews the agreed pages together so you can address inconsistencies across your research-only storefront.
What to Bring
- The pages you have changed or plan to update
- Related banners, FAQs, and store policies
- Questions about claims or descriptions on the website
Working Through Provider Questions
If a provider has asked for website changes or more information, start with its exact request. PRISM can help you connect that request to the pages involved and prepare questions about anything that remains unclear.
What to Bring
- The provider's request and any stated deadline
- Links to the pages or policies involved
- Changes you have made and questions still unresolved
Look Beyond the Product Page
Are the Claims Consistent?
Compare product descriptions with images, testimonials, banners, and linked content. A research-only label does not resolve a conflicting message elsewhere on the website.
Does the Site Explain the Business?
Business details, contact information, shipping policies, and refund terms should describe how the merchant operates. Include unclear or inconsistent information in your review questions.
A website review does not establish processing eligibility. Each provider applies its own underwriting requirements and decides whether it can support the business.
Tell Us About Your Business
Include your website, the research-only products you sell, and any compliance or processing questions you want to address.