How It Works

From Your Request to the Finished Work

Start by telling us about your research-only business and the issue you need help with. The consultation defines the store, checkout, operations, website review or processing work you need.

Send Your Request

Use the consultation form to share your business, website, and the question you want to address. The page confirms when your request is saved and provides a reference. The team reviews your inquiry and follows up by email or phone; submitting the form does not book an appointment.

Agree on the Work

We agree what needs to be built, repaired, connected or reviewed, what you will receive, and which accounts or materials are needed. Scope, fees, timing and any ongoing support are confirmed before work begins.

Carry Out the Agreed Work

PRISM carries out the agreed store, checkout or operational work, or reviews the website and processing questions. You receive the agreed changes or findings with an explanation of what was done.

Check the Result and Next Steps

Review the delivered work and how it was checked, then confirm what your team maintains and any ongoing support. For processing work, the provider makes its own underwriting decision and sets the account terms.

Before You Send

What to Include in Your Request

  • Your website address and the research-only products you sell
  • What you need built, fixed, connected or reviewed
  • Your current processing situation, if relevant
  • Any provider feedback that helps explain the request

Please leave out payment card details, passwords, and sensitive customer records.

Start With the Issue You Need to Address

Send your website and what you want to accomplish. We will discuss the work and the next step.