Report what changed since the last provider review

The request defines this review

An ongoing review starts with the provider's current request and with the packet you sent last time. Read the questions it actually asks. Answer those, and also correct any fact in the last packet that is no longer true, when your records show the change. A first application, a reserve question, and a single support ticket are different jobs. Do not answer them with this comparison.

If you do not have the last packet, say so. Reconstructing it from memory is not a dated record. The missing packet is a fact the review needs to know.

Stripe's notice duty is not a template for every provider

Stripe says that if personal or business information changes, you must notify Stripe immediately. It also forbids a misleading description of the business and the use of the account for products or services that were not in the application. Use those sentences when the account under review is a Stripe account. Quote them as Stripe's rule, not as a schedule you can apply to another company.

For a different provider, the timing and the contents come from that provider's request and agreement. If the request does not list a topic, you can still report a change that makes the live business different from the last description. You cannot know, from this page, which unlisted change that provider will treat as material.

Compare the storefront as a whole

Prism's features page says a review looks at how the catalog, promotional content, and store policies describe the business together, including product descriptions, marketing claims, and the business identity on the site. A change isolated to one product page can still conflict with the homepage, a policy, or the description in the last application. Report the conflict rather than picking the narrower page.

A research-only description on one page does not erase a different description somewhere else. Do not remove a product from the account narrative while leaving it on the site. The provider can read both. A Prism review of those pages is informational. It is not a decision that the account will stay open.

Ownership, channels, fulfillment, and processing are separate changes

Ownership is the legal entity and the people the last application named. A new owner, a new address, or a new public brand is a change only when a formation record, a registry filing, or the live site shows it. A channel change is a checkout, a wholesale invoice, or another order path that opened or closed. A fulfillment change is the place orders ship from. A processing change is the provider, the payment methods, or the checkout placement that is live now.

Do not collapse those into one sentence such as nothing material changed. If one of them changed and the others did not, say which. If you cannot find the record, the row stays unknown. WooCommerce's payments screen can show which providers are enabled in the store. It does not prove what you told the provider at the last review.

A volume, refund, or dispute increase is a change with a period

If the numbers moved, name the period before you explain the movement. A volume increase, a refund increase, and a dispute increase are each a comparison between two defined periods, drawn from records you can point to. This month's impression against a memory of last quarter is not that comparison.

Keep the categories separate. A refund the business issued, a dispute the buyer's bank opened, and a cancellation before capture are different events with different records. A fulfillment delay, a support backlog, a new product, a sale, and a new traffic source are different candidate explanations. Write the explanation your records actually show, and write unknown next to the causes you are only assuming.

A forecast is not history. If the provider asked why volume rose, the answer is the documented orders and the real business events behind them, not next quarter's projection. No public page, including this one, can tell you the threshold that will concern your provider; the review's own questions define what it wants explained.

A review does not give processing, payouts, and checkout one status

An account under review can have several statuses at once, and they do not move together. Whether new charges can be authorized, whether authorized charges can be captured, whether the balance is available, whether a payout is scheduled, and whether buyers can still create orders are separate questions with separate answers in the provider's own records.

Use the provider's term for each status, not a single word like restricted that you then repeat to staff and buyers. The guide on authorization, capture, settlement, and payout separates those payment stages, and the guide on pending and paid labels separates store statuses from provider statuses. Read the notice for which of those it actually names. A buyer-facing symptom, such as a missing payment method, is evidence about checkout. It is not, by itself, the account's processing status.

What an accurate reply can and cannot do

You can send a dated list: the request, the last disclosure, the current record, and the items you could not verify. You can ask the provider which of the listed changes it wants explained. You cannot decide the outcome. The provider decides eligibility, reserves, and whether the account continues. The provider decides the review outcome and account terms. Scope is discussed before any review work.

The contact form is a way to ask Prism for help connecting the provider's website questions to the pages. It is not the submission to the provider. There is no published response time. Whether a particular change will matter to the reviewer is unknown until the provider says so.

Review-period change register

Compare the last information given to this provider with a record from the current business. Do not write no change unless you checked the record. Do not omit a change to make the review narrower than the live business.

Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.

These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.