Preparing a response when a provider questions part of your catalog
Quote the provider's sentence, then attach the current product URLs it concerns, the open orders on those URLs, and the business operation that depends on them. You can describe what the site actually shows. The provider decides what it will still process. Do not answer with a narrower catalog than the one on the site, do not rename products so the business looks like something else, and do not keep offering a product the notice tells you to stop. Describe the work you need. Prism will confirm scope, responsibilities, fees, and terms before work begins.
For: An owner or authorized representative of a business that sells peptides for laboratory research only and has a written provider question about part of the catalog.
A catalog summary you prepare before any provider question is a different task. This page starts only when you have the provider's words. Copy the sentence that names the concern, the date, and any deadline. If the sentence names specific products or pages, those are the pages in the response. If it uses a category and does not name URLs, list the current URLs you believe match that category and say that the match is your reading, not the provider's confirmation.
Do not replace the live catalog with a shorter list in the reply. A provider that opens the site can see products you left out. Do not split one order into several payments, and do not change a product name so the listing no longer matches what you sell. Those are not responses to the notice.
A provider's published list is not a decision about your pages
Stripe's prohibited and restricted businesses page, observed in late September 2026 with an update date of 22 September 2026, separates two kinds of entries. Prohibited categories are activities Stripe says its services must not be used for. Stripe says the prohibited list is representative, not exhaustive. One prohibited example is the phrase "Incorrectly labeled research chemicals." Restricted categories are businesses Stripe says require additional due diligence. Stripe says it might not grant approval, and that an approval, if given, is specific to a service offer and may be modified or revoked.
That page is Stripe's list. It does not say whether your research-only peptide listings are eligible, and it does not convert a provider's notice into a finding. If the notice you received is not Stripe's, do not answer it by quoting Stripe's list. Use the notice's own words. If the notice is Stripe's, quote the Stripe sentence that Stripe actually sent you, not a category you chose from the public list because it sounded close.
You cannot decide eligibility from either document. Stripe's account-information article says Stripe verifies what you sell and whether it can support that category, and that, depending on severity, an account may be unable to process payments or receive transfers until the issue is resolved. Stripe says it will tell you if that is the case. The decision remains Stripe's, or the other provider's if the notice is theirs.
Describe the business impact without adding a use claim
The impact that belongs in the response is operational: which URLs are named, which of those URLs have orders that are still open, and which business activity depends on being able to take payment for those URLs. State the order count and the order state from your own records. Do not add a claim about how a buyer uses a product. The catalog, for this response, is the set of listings on the site.
If the notice tells you to stop offering a named product or to stop processing, follow that instruction for the URLs it covers and say which URLs you have treated as covered. Silence in a notice does not establish permission to continue selling or processing. Separately consider any actual provider restriction, applicable obligation, or reason to suspend the product, and record the action taken. Ask which URLs and which action the notice requires. Continuing after a written stop instruction is not a response this page supports.
When the request is the whole catalog, copy what is live
A request for the complete catalog is answered from the store, not from a marketing summary. Copy the live categories and the products actually listed under them, each matched to its public URL. Identify the source document for each entry: the live page itself, not a spreadsheet that drifted from it.
Keep planned and retired products visible as what they are. A product decided but not yet listed is planned. A product no longer sold whose page is still reachable is retired but public. Neither belongs in the current-catalog count, and neither should be deleted from the record to make the catalog look smaller. The provider can find a public page whether or not the response mentions it.
Send the result through the channel the provider named, and keep the eligibility questions it did not answer in writing. Submitting a catalog does not decide which of its entries the provider will process.
Before adding a materially new category, ask first
A planned category that is materially different from the disclosed business is a question to send before the listings go live, not after a reviewer finds them. Write down the business as currently disclosed, the proposed category, and whether it is live or planned, then ask the provider in writing what changes for the account.
File the provider's written answer beside the question. If the answer allows the addition, update the application description and the site together so they still describe one business. If there is no answer, the category's status is unknown, and launching it quietly is a concealment risk, not a launch strategy. Stripe's prohibited-uses section forbids using Stripe for products that were not disclosed in the application; that is Stripe's rule for Stripe, and another provider's version is in its own documents.
What a Prism review can add, and what it cannot close
Prism's features page says a website review looks at product descriptions, marketing claims, store policies, and business disclosures, within a scope agreed before the work. Findings, when reporting is included, describe the content reviewed and the concern. The review is informational. It is not a legal opinion or a compliance certification, and it does not guarantee that a provider will approve or continue processing.
Prism's solutions page says that when a provider has raised website questions, Prism can help connect that feedback to product pages, claims, or policies. Whether that follow-up is included is agreed before work. The provider decides whether the response meets its requirements. Confirm who will prepare and send the response. The provider decides the catalog question.
You can decide which URLs match the sentence you were sent and what you will ask next. The provider decides what remains eligible. Anything the notice does not say, including how long a review will take and whether a revised page will be accepted, stays unknown until the provider writes it.
Notice-to-catalog map
Use the provider's words as the first column of your own notes. Do not draft a narrower catalog than the site, and record whether a product was actually stopped, when, and why; do not infer continued permission from a notice’s silence.
Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.
Notice-to-catalog map. The last column is for temporary notes.
What the notice says
What you attach from the business
What you still ask
Your notes
The exact sentence and the date
What you attach from the businessCopy the sentence, the sender, and any deadline. A paraphrase is not the notice. If you have more than one sentence, keep each one visible rather than merging them.
What you still askIf two sentences point at different products, ask which sentence controls which URL. Do not collapse them into one product story.
Current URLs that match those words
What you attach from the businessLink the live product pages whose names or descriptions use the words in the notice, or the URLs the notice already lists. Say when a match is your reading rather than the provider's.
What you still askAsk the provider to confirm the URL list if the notice named a category and did not name pages. Do not delete pages to create a match.
Open orders on those URLs
What you attach from the businessCount orders that are unpaid, paid, or not yet fulfilled for those URLs, using your order records. The count is the impact. It is not a reason to cancel the orders.
What you still askAsk whether the notice changes an order already taken. Do not infer that it does, and do not abandon the order while you wait.
The operation that depends on those URLs
What you attach from the businessName the business activity that stops if those URLs cannot be paid for, such as taking new orders for that listing. Leave out buyer-use claims and customer lists.
What you still askAsk what the provider still needs in order to say whether those URLs can be processed. The provider's answer is not something Prism can issue.
A stop instruction, if one is written
What you attach from the businessIf the notice says to stop a product or stop processing, list the URLs you are treating as covered and the date you applied that instruction. If it does not say stop, write that it does not.
What you still askAsk which URLs the stop covers when the notice is broader than the pages it names. Do not keep processing a URL the notice told you to stop.
The question that is still open
What you attach from the businessOne written question, tied to the sentence and the URLs. Examples of a closed question are which pages are covered and whether a named page may still be offered.
What you still askLeave unknown anything the notice does not decide, including eligibility of pages it did not mention.
These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.
Limits
Do not hide a listing, rename it so the business looks different, or split payments to get around the notice.
Stripe's prohibited and restricted list, including the example "Incorrectly labeled research chemicals," is Stripe's list. It is not a decision about your catalog and not a script for relabeling products.
A Prism website review is informational. It does not decide eligibility, and it is not a legal opinion or a compliance certificate.
Stripe prohibited and restricted businesses — checked 2026-09-21. Stripe separates prohibited examples, including "Incorrectly labeled research chemicals," from restricted categories that require additional due diligence. Approval, if given, can be modified or revoked. The prohibited list is not exhaustive.
Stripe business information requirements — checked 2026-09-21. Stripe says it verifies what a business sells and whether it can support that category. Depending on severity, the account may be unable to process payments or receive transfers until the issue is resolved, and Stripe says it will tell you if that happens.
Prism features — checked 2026-09-21. A website review covers product descriptions, marketing claims, store policies, and business disclosures within an agreed scope. Findings are informational and are not a legal opinion, a compliance certificate, or a guarantee of approval.
Prism solutions — checked 2026-09-21. For a provider's website questions, Prism can help connect the feedback to pages, claims, or policies. Scope is agreed first. The provider decides whether the response meets its requirements.
Get help with a provider request
Has a provider asked you to change or explain something?