Moving the business to a different country

Identify what moved before choosing an account action

Write the old primary business location, the new primary location and the date the change took effect or is planned to take effect. Keep formation country, operating locations, shipment origin and customer destinations in separate entries. A change to the customer market answers a different question from a relocation of the business itself.

Compare these entries with what the provider currently records as the account country. If the move is only proposed, retain the current facts and label the destination as planned. If the business operates in several places and you cannot establish which change affects its primary location, give the provider those facts and ask how it treats them. Do not select a more convenient country or alter an address to make the existing account appear suitable.

Apply Stripe’s country rule only to a Stripe account

Stripe’s account-setup documentation distinguishes public business information from the business origin country. It allows public information such as the business name, website and support details to be updated. Separately, it says the origin country cannot be changed after activating a service on a live account. Updating a contact address or website is therefore not evidence that the account country has changed.

For a different supported primary country, Stripe specifies a new account. That is an account-structure requirement, not confirmation that the country supports every service or that Stripe accepts the particular catalog. Stripe also requires business verification and completion of the activation requirements for the live service. Do not turn the existence of an account into an approval claim.

For a provider other than Stripe, obtain that provider’s country-change instruction. Record whether it requires a replacement account, additional review or another documented process. This guide supplies no equivalent rule for an unnamed acquirer or platform.

Carry the real entity and account history into the request

Entity continuity is a separate question from location. Record whether the same legal entity remains the seller, whether a different entity will take over and which dated business records establish the answer. If the answer is unresolved, say so. A trading name or domain staying the same does not answer which entity will contract with the provider.

Stripe’s multiple-accounts documentation associates each account with one business’s legal entity and tax ID. It also says that a new account does not inherit special status from an existing account. Keep any existing account-specific terms or approvals attached to the account that received them and ask what, if anything, the provider confirms for the proposed account. Do not carry an earlier exception forward by assumption.

The request should state the existing account country, actual new footprint, seller identity and research-only catalog. Include relevant prior account decisions when the provider asks about them. The relocation does not supply evidence that a previous decision has been removed, and this worksheet does not determine entity formation, tax residence or legal consequences.

Turn the provider’s answer into a transition boundary

Ask which account can accept new sales after the change, what verification remains outstanding and what the provider instructs you to do with activity belonging to the old account. Identify who will retain access to old records and who will handle unresolved orders, refunds or disputes under the applicable agreement. These are questions for the actual account arrangement; a new account’s existence does not answer them.

Keep account readiness separate from store readiness. The integration owner needs a confirmed destination account and a defined responsibility for connecting checkout. Record which account the store currently uses and which change remains to be authorized. Do not replace credentials or close an old account merely to make a relocation date match a desired launch date.

A useful decision has three parts: the provider has stated the required account arrangement, the relevant activation or eligibility questions have answers, and the store transition has an identified owner. If one is missing, keep that dependency open. For a Prism processing consultation, bring the location comparison and the unresolved provider question; scope, responsibilities, fees and terms are agreed before work. A consultation does not establish account approval or uninterrupted payment acceptance.

Business relocation account map

Use your existing account records and real relocation documents. Record planned and effective dates separately. The last column is for your facts, the provider’s written instruction and unresolved items; leave unknowns explicit rather than inferring a migration from an address edit.

Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.

These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.