Verification documents come from another country

Establish which country each record describes

The account country, the place where a company record was issued and an individual's country of residence answer different questions. Do not collapse them into a single country because the application has one prominent country field. An identity record's issuing country does not, by itself, tell you the person's current residence. A company record also does not establish the residence of the person being verified.

Read the outstanding item inside the provider account. Stripe's account-verification guidance distinguishes information about the individual, the business and people who own or control it. Record which subject this request names and whether its purpose is identity, company verification or another stated requirement. That purpose determines which part of a country-specific document page is relevant.

Compare the request with the applicable document list

For Stripe, use the current country selector on its acceptable-verification-documents page alongside the Dashboard request. Record the selected country and the relevant document category. A US company-document list does not establish what a foreign-issued company record can satisfy. Likewise, a rule for an individual's identity is not automatically a rule for company evidence.

Compare the provider's stated document type with the actual type, issuing authority and issuing country of the record you hold. A difference in document names is a question to resolve, not permission to rename the file as the requested document. If the correct list explicitly covers the record and context, follow its instructions. If the list is silent, or the request and list appear inconsistent, preserve that exact difference for support.

Acceptance of a translation has not been established here. Do not assume that a translated, certified or reformatted copy will make an otherwise unlisted record acceptable. Ask which version, if any, the provider requires before arranging it. Keep the original record's identity and origin clear.

Turn the mismatch into an answerable support question

A useful question includes the account country, residence context where relevant, the requested purpose, the record's issuing country and its actual document name. Ask whether that record is accepted for that specific outstanding item and, if not, which available alternative the provider accepts. Ask about language or translation only where it is an actual unresolved condition. This lets support answer the acceptance question without guessing what your file represents.

Stripe directs questions about unknown or unavailable documents to its support team. If a file has already been rejected, include the Dashboard rejection reason in the question rather than inferring that foreign issuance caused the rejection. A request for a clearer image and a refusal of a document type call for different corrections. Log the reply against the same requirement and country context; an answer for another person or document purpose does not close this item.

Keep the acceptance record separate from the sensitive file

Use this worksheet for country names, document types and the status of the provider's instruction. Keep identity numbers, complete addresses and document images in the business's authorized records. Stripe accepts sensitive verification documents through its Dashboard and says not to send them by email. Another provider must specify its own secure destination.

Submission records establish what you sent and when. They do not establish acceptance. After submission, read the response for that requirement and keep any further request open. For a Prism processing consultation, bring a plain-language summary of the mismatch and the website, without the identity file. Scope, responsibilities, fees and terms are confirmed before work; the provider decides document acceptance and business eligibility.

Foreign-record request map

Complete one map for one outstanding requirement using the actual account request. An explicit provider instruction supports the next submission; a missing instruction leaves acceptance unresolved. Record document types and country names only, without identity numbers, document images or complete residential addresses.

Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.

These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.