Topic hub
Application preparation
The business information, documents and website details to organize before a provider's underwriting review of the business.
56 guides — page 3 of 3
- Failed payment attempts inflate a history export
Which records belong in completed processing volume when an export also contains failures and incomplete attempts?
For: A research-only business preparing requested processing history from an export containing completed payments and unsuccessful or unfinished attempts. — updated 2026-10-01
- An application asks for a cross-border sales percentage
Which geography should we measure when billing, issuer, delivery and business countries differ?
For: A research-only merchant preparing a processing application whose order and payment records contain different country fields. — updated 2026-10-01
- Saved payment methods are being counted as completed payment history
Which records show actual collected payments when an export also contains successful payment-method setup?
For: A research-only merchant preparing historical processing figures from records that include saved payment methods and payment activity. — updated 2026-10-01
- Refunds in this period relate to earlier sales
How do we answer a historical-volume request without treating every refund as a reversal of this month’s sales?
For: A research-only merchant preparing historical processing figures where current-period refunds refer to payments made before the period began. — updated 2026-10-01
- Separate an inactive period from missing evidence
How do we distinguish months with no activity from months whose records are unavailable?
For: An established research-only merchant explaining an interruption in trading or an incomplete run of processing records during an application. — updated 2026-10-01
- Two historical reports disagree at the month boundary
Which clock and date range should support a provider’s monthly history request?
For: A research-only business owner preparing genuine monthly processing history when two existing reports show different totals. — updated 2026-10-01
- Held processing funds are included in a liquidity statement
What should we clarify when an application asks about available funds but some money is reserved or pending?
For: An owner or authorized representative of a research-only business preparing financial information for a processing application. — updated 2026-10-01
- A financial summary has no clear record of who prepared it
How should we describe a financial summary when its preparation and verification are unclear?
For: An owner or authorized representative of a research-only business preparing a financial summary for a processing inquiry. — updated 2026-10-01
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