The buyer accepted a quote after its stated expiry

Freeze three facts before anyone replies

When a buyer's acceptance arrives after the quote's stated expiry, the temptation is to answer 'is this still a deal' immediately. Resist it. First fix the facts: which quote version the buyer accepted, the expiry the document itself states, and the exact time and channel the acceptance reached you. Microsoft's Dynamics 365 Sales documentation describes quotes as carrying products, prices, payment terms, effective dates, and requested delivery dates — precisely the fields a late acceptance puts back in play. The acceptance timestamp, including its time zone, belongs in the record before any response goes out.

Version matters more than people expect. In that same system's workflow, an activated quote is read-only, and revising it creates a new draft and advances its revision identity. If your records hold several revisions, 'the quote' is not a fact until the revision is named.

The expiry is a fact; its effect is not yours to declare

Do not announce that the late acceptance is automatically void, and do not treat it as automatically binding. Either statement is a legal conclusion about contract formation, and this worksheet exists precisely to avoid making one. Record the stated expiry and the late acceptance as the fact pattern they are, and hold the legal-effect question open for qualified counsel if it becomes contested.

What the business can decide is narrower and more useful: whether it is willing to honor, reissue, or decline the quoted terms now. That is a commercial decision belonging to the person authorized to make it — not to whichever mailbox happened to receive the acceptance.

Compare the quote against what you could offer today

Before reconfirming anything, check whether the offer on the table still exists. Prices, availability, and payment terms may have moved since the quote was issued. The Dynamics documentation notes that price locking affects whether catalog changes alter transaction pricing — a reminder that whether your own system would even reproduce the quoted price depends on configuration, not intention. List every difference between the quoted terms and your current offer so that any reconfirmation states them explicitly instead of inheriting them silently.

Keep the document types separate while you do this: the data model distinguishes a quote, an accepted order, and an invoice. Creating an order from a stale quote does not retroactively make the quote current; it just relocates the disagreement onto a new document with a fulfillment queue attached.

Reconfirm in writing, then build the order from that answer

The clean path is a written step the buyer can accept: reissue or revise the quote with a new effective window, or confirm in writing which quoted terms you will honor and which have changed. The buyer's response should attach to that identified version, so the next person to open the file knows exactly what was agreed. Record who sent the instruction and what it said.

Only after that exchange should an order or invoice be created, and it should be created from the reconfirmed version — not from the expired quote with the dates quietly edited. If the expired-quote situation arose from how quotes or draft orders are presented on your storefront, that website question can be raised in a Prism consultation; scope, responsibilities, fees and terms are agreed before work begins.

Late-acceptance record

Complete one copy per late acceptance from your actual records. The worksheet preserves the fact pattern and the authorized response; it does not decide the legal effect of expiry.

Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.

These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.