Check the evidence behind a same-day dispatch promise
The promise is supported only if the stated order conditions and cutoff leave a documented basis for handing the goods to the carrier that day. Compare the public wording, its timezone and operating days with order acceptance, packing and carrier handoff records. A label or packing timestamp does not by itself establish carrier possession. If the evidence supports only preparation that day, or depends on an unstated exception, the same-day dispatch claim needs correction or further evidence.
For: A research-only merchant reviewing a public same-day dispatch statement against its actual fulfillment operation.
Copy the cutoff sentence from each place it appears: the product page, shipping policy, banner and checkout. Preserve qualifications beside the claim, not just the shortest headline. Record whether the wording ties eligibility to order placement, payment confirmation or another stated condition. If the public sentence gives no condition, do not silently add an internal one to make the records look consistent.
Identify the timezone the buyer is told to use and the days on which same-day dispatch is offered. Compare these with the warehouse's working days and the carrier collection arrangements actually in force. A store can accept orders on a day when nobody hands parcels to a carrier. A cutoff without a clear timezone also leaves buyers and staff comparing different clocks.
Keep the clock condition separate from product and order exclusions. Record any exclusions for availability, order review or particular fulfillment locations only when the business actually uses them. An exception routinely applied in operations but absent from the public promise is a mismatch to resolve.
Separate acceptance, packing and carrier possession
Build a short timeline from existing orders that were subject to the claim. Preserve the original timestamps and their timezones, then compare them on the timezone used by the promise. Identify the event that made each order eligible, the packing event if recorded, and the evidence that the carrier received the parcel. Do not substitute payment time for order time unless that is the condition the buyer was shown.
The FTC shipment-rule definition treats shipment as placing merchandise with the carrier. This is a distinct event from preparing goods or their eventual arrival. For this comparison, inspect what each record actually certifies: a printed label shows preparation; a carrier acceptance event or acknowledged collection record can support possession when it identifies the parcel or batch involved.
A later carrier scan does not automatically prove a late physical handoff, and an earlier label does not prove an early one. If the acceptance scan and the warehouse record disagree, seek the available collection record and preserve the discrepancy. Without evidence of the handoff time, classify the claim as unverified for that order rather than selecting the timestamp that meets the promise.
Assess the promise across the conditions it covers
Review real records spanning the operating conditions named in the claim, including orders near the cutoff and days affected by actual closures or collection changes. Keep an order that missed the stated commitment in the comparison. A record of one successful dispatch shows that event; it does not substantiate every day, product or warehouse covered by an unconditional promise.
FTC truth-in-advertising guidance requires truthful, nonmisleading claims with appropriate support. Where the Mail, Internet, or Telephone Order Merchandise Rule applies, the seller needs a reasonable basis for the stated shipping time. Existing performance records and current operating arrangements are relevant to assessing that basis, but this worksheet does not prescribe a legally sufficient sample or establish that the rule applies to a particular sale.
A workable result is a clear finding for each condition: records support the stated handoff, records contradict it, or evidence is missing. Use that finding to retain a supported statement, revise an unsupported scope or time, or obtain the missing operational evidence. Do not replace a precise unsupported promise with an equally unsupported vague assurance.
Correct future wording and handle existing commitments separately
When an operating constraint makes the claim inaccurate, give the copy owner the affected URLs and the fulfillment owner the unsupported condition. Agree on wording that describes the operation the business can actually support. Check every surface carrying the claim so a corrected shipping policy does not leave an old banner making a broader promise.
Changing the page today does not establish that an earlier order met the promise shown when it was placed. For covered sales, inability to ship within the promised time triggers the rule's delay-consent or cancellation and refund duties. Keep affected existing orders and their original promises in a separate follow-up record. Qualified counsel should address applicability and the required response; this article supplies no universal delay-notice script or refund deadline.
For a Prism website-review consultation, send the public URLs, the conflicting cutoff wording and a summary of the handoff evidence. The consultation sets the pages, questions, responsibilities, fees and terms before work. Keep customer and shipment records out of the public form. Email follow-up does not itself book a review or certify the claim.
Dispatch-promise comparison
Compare the current promise with real operating records. Use internal references rather than buyer details or tracking links. Mark each finding supported, contradicted or unverified, and identify the action needed. Keep commitments made to existing orders separate from proposed wording for future orders.
Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.
Dispatch-promise comparison. The last column is for temporary notes.
Promise component
Evidence to compare
What the comparison must establish
Your finding and action
Public cutoff
Evidence to compareExact wording and qualifications on each product, policy, banner and checkout surface.
What the comparison must establishIdentify what same-day action is promised and whether the surfaces agree.
Timezone
Evidence to comparePublished timezone and the original timezone on order and carrier records.
What the comparison must establishCompare events on the promised clock while retaining their original timestamps.
Operating days
Evidence to comparePublished eligible days, fulfillment calendar and actual collection arrangements.
What the comparison must establishIdentify days when orders can arrive but a same-day carrier handoff is unavailable.
Eligible order state
Evidence to compareThe condition shown to buyers and the event that satisfied it on each reviewed order.
What the comparison must establishDistinguish order placement from payment or review completion without adding an undisclosed condition.
Packing record
Evidence to compareExisting preparation timestamp and its stated meaning.
What the comparison must establishEstablish preparation only; do not count a printed label or packed status as proof of carrier possession.
Carrier handoff record
Evidence to compareCarrier acceptance event or acknowledged collection record tied to the parcel or batch.
What the comparison must establishEstablish the handoff time where possible; preserve discrepancies and missing evidence.
Operational exception
Evidence to compareActual closures, collection changes or exclusions compared with public qualifications.
What the comparison must establishIdentify an unsupported promise or undisclosed exception and assign its correction.
Existing commitments
Evidence to compareOriginal promise for affected orders and the responsible follow-up owner.
What the comparison must establishSeparate future copy edits from any delay response needed for orders already accepted.
These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.
Limits
FTC rules are United States authorities. Their applicability and legal sufficiency for a particular sale are not determined by this worksheet.
Same-day carrier handoff does not establish an arrival date. A label, packing event or unsupported store status does not alone prove handoff.
The comparison provides no statistical assurance, processing approval or legal certification. Keep customer records and private tracking details out of the public inquiry.
FTC Mail, Internet, or Telephone Order rule, definitions — checked 2026-09-21. Defines shipment as placing merchandise with the carrier, separate from arrival. The definition does not verify a merchant's actual handoff time.
FTC Mail, Internet, or Telephone Order rule, seller duties — checked 2026-09-21. For covered sales, requires a reasonable basis for the stated shipping time and addresses delay consent or cancellation and prompt refund when the seller cannot ship on time.
FTC truth in advertising — checked 2026-09-28. Advertising across media must be truthful, nonmisleading and substantiated; the guidance does not validate a particular cutoff statement.
Prism solutions — checked 2026-09-21. A consultation sets the pages and questions for storefront review; scope, fees and terms are discussed before work and legal questions go to qualified counsel.
Prism contact — checked 2026-09-21. The public form takes the website, products and question, excludes customer records and receives email follow-up. A request does not book an appointment or buy a service.