A service addendum appears to conflict with the main agreement
Present the complete agreement set for the actual account, together with the two conflicting clauses and the text that defines their priority. Include the main agreement, the applicable service addendum, incorporated documents, account-country terms and any written variation relevant to the issue. Keep versions and effective dates visible. First determine whether the clauses address the same service, event, party and period. If they do, ask the provider to identify the controlling clause and any exception in writing; ask qualified counsel about legal interpretation or enforceability rather than choosing the more favorable sentence.
For: An owner or authorized representative of a research-only business reviewing apparently inconsistent documents in one processing arrangement.
Build an index from the documents actually offered or incorporated into your arrangement. For each, record the title, issuing entity, applicable account or service, version or modification date, effective date if stated, and the document that links to it. Retain the complete text in your authorized files so a heading or exception is not lost when someone reads the disputed sentence.
Keep an existing accepted agreement separate from newly proposed terms. A publicly available document can be relevant without proving which version governs an earlier acceptance. If a linked document is unavailable, identify the missing title and incorporation reference and request that version. Do not fill the gap with a similarly named page from another country.
For a research-only business, the document index should describe the real provider relationship and services being considered. A general agreement on a provider's website is not a written eligibility answer for the catalog. Resolve contract scope and business eligibility as separate questions.
Check whether the two clauses actually overlap
Put the clauses beside each other with their headings and section references. Identify who must act, what event activates the rule, which service it covers and which period it describes. A general account term and a rule for one optional service may have different subjects; different wording alone does not establish a contradiction.
State the practical conflict as one unresolved question: which obligation would apply to the same documented event? Preserve conditions such as an exception, a written-agreement qualification or a regional limitation. Omitting those conditions can create a conflict that the full document does not contain.
If the clauses concern different services or time periods, mark that distinction and request confirmation where needed. If both appear to govern the same obligation, retain both references and proceed to the agreement's priority language. The useful output is a precise interpretation request, not a preferred clause selected by the merchant.
Use the contract's own priority provision
Stripe's Services Agreement combines general terms, service terms and incorporated terms, and includes regional terms tied to account country. The recorded version, last modified September 28, 2026, places its document-ordering provision in section 11.9 and includes exceptions. That is a reason to read the priority provision with the service and regional text, rather than assuming an addendum's title automatically settles every conflict.
Capture the priority provision and each exception it points to in your private agreement record. Ask which category the disputed addendum falls into and whether a specific exception changes the ordering for this issue. Do not turn the existence of a hierarchy into a legal finding that a particular sentence wins.
Stripe also recognizes that a written fee agreement can differ from public pricing. If the apparent conflict concerns fees, include that written agreement rather than using the public price page as the whole contract. These are Stripe-specific document features; another provider's agreement needs its own hierarchy and variation provisions.
Request an answer tied to the exact documents
Send the provider a concise description of the account country, service, versions and two section references through an appropriate authorized channel. Ask it to identify the applicable provision, the priority or exception it relies on, and whether any incorporated or regional document is missing from your set. If its reply names a different version, preserve the reply and obtain that version instead of silently replacing the record.
Record whether the reply explains the existing text or proposes a written amendment. Do not treat an informal explanation as proof that the agreement changed. Questions about the legal effect of a reply, rights, enforceability or the consequences of acceptance belong with qualified counsel reviewing the complete documents.
You can finish an accurate conflict record before deciding whether you have enough clarification to accept the proposed terms. A Prism processing consultation can help organize the business context and open provider questions within an agreed scope. Describe the issue without uploading contracts or account records to the public form; scope, responsibilities, fees and terms are confirmed before work.
Agreement conflict record
Complete this from one real provider's document set. Use document titles and section references here; keep complete contracts in authorized files. Unavailable text and unresolved applicability remain open questions. The worksheet prepares clarification and does not decide which clause is legally controlling.
Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.
Agreement conflict record. The last column is for temporary notes.
Part of the conflict
What to record
Question it should resolve
Your references and finding
Account and document version
What to recordAccount country, relevant service, document titles, version dates and stated effective dates; distinguish existing from proposed terms.
Question it should resolveAre all documents being compared intended for this account, service and period?
General clause
What to recordIts section reference, heading, party, trigger and obligation, preserving any conditions in the private clause copy.
Question it should resolveWhat does the main agreement appear to require for the actual event?
Service-specific clause
What to recordThe addendum title, covered service and precise section that appears inconsistent.
Question it should resolveDoes it address the same obligation, or a different service or event?
Incorporated document
What to recordThe title and version named by the incorporation reference, with any missing document identified.
Question it should resolveIs a linked definition, rule or exception necessary to understand either clause?
Regional term
What to recordThe account-country heading and any replacement or qualifying provision in the actual agreement set.
Question it should resolveDoes a regional provision change the reading for this account?
Priority and written variation
What to recordThe hierarchy provision, its exceptions and any relevant written fee agreement or amendment.
Question it should resolveWhich priority rule does the provider say applies, and on what textual basis?
Question requiring interpretation
What to recordOne precise conflict, the provider's dated answer if received and any question remaining for counsel.
Question it should resolveIs this clarified for the acceptance decision, or is applicability still unresolved?
These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.
Limits
This workflow organizes contractual questions. It does not determine enforceability, legal rights or whether accepting particular terms is appropriate.
Stripe's agreement structure and section references describe the recorded Stripe version. They are not the hierarchy for another provider or proof of which version governs a merchant.
Neither agreement review nor a working integration establishes approval to process the merchant's actual research-only business.
Stripe Services Agreement general terms — checked 2026-09-29. The version recorded as last modified September 28, 2026 combines general, service and incorporated terms, applies regional terms by account country and sets document ordering with exceptions in section 11.9. Written fee agreements can differ from public pricing. The exact agreement set is needed for a real merchant.
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