Ask for the original artwork files the site depends on

Trace the published asset to the version used to make it

List the artwork that the business needs to maintain: its current logo, homepage compositions, product images and other published creative assets. Use the actual page address and asset reference, with the published version or date where known. Match each to the original used for that version; an older design with a similar filename is not a confirmed match.

Ask for the native project or other editable original that the delivery agreement names, plus any linked materials needed to work with it. Record the format, application and dependencies stated by the custodian. A file extension alone does not establish editability. Have the authorized recipient open the delivered copy and record what remains editable and what is missing. Do not overwrite the published artwork during this inspection.

Keep a site backup and a creative handoff as separate inventories

WordPress’s backup guidance describes a consistent database and files set for a typical complete restore. The file side includes uploads, themes, plugins and configuration. Downloading the WordPress directory alone ordinarily does not capture the database. Those facts help define a site backup; they do not establish whether an external design project or its supporting materials are in that backup.

Cross-reference the asset inventory with the actual backup contents and the designer’s delivery location. If a master is present, record its exact location and confirm that the merchant can retrieve it. If only the published export is present, record that narrower result. A host’s backup offering does not prove retention or recoverability for the account, and a recoverable site does not by itself prove that every creative original was delivered.

Record custody and documented use independently

Name the actual custodian and whether the merchant holds a retrievable copy, has authorized access to a shared location, or is still waiting for delivery. An agency’s statement that it has the files is different from a merchant-held copy that has been opened. Record the handoff destination and receipt date without placing access credentials or private share tokens in the worksheet.

For each asset, locate the relevant agreement, license, assignment or written permission. Record the document reference and what it says about the intended use, editing and delivery to another maintainer, where those points are addressed. Leave a point unresolved if the document is silent. Possession of a file is not a basis for concluding that the merchant owns all rights or can authorize every reuse.

A composite can have more than one underlying material. Ask the custodian to identify the photographs, fonts or other components on which the delivered original depends, and match the available usage records to those components. This is a records comparison, not a determination of copyright ownership or the legal effect of a contract.

Request the missing item and preserve the current site

Separate four outcomes in the handoff note: published asset located, original received and usable, usage documentation located, and unresolved dependency. An asset can satisfy some of these without satisfying all of them. Request the exact missing master, linked material or permission reference from its custodian, using the written delivery scope as the comparison. If an original cannot be supplied, document that limitation and obtain a separately agreed next step before commissioning replacement work.

The merchant can bring the affected pages and the handoff question to a scoped Prism checkout or storefront consultation. Describe how the missing asset affects the planned website work. Prism’s published process confirms pages, questions, follow-up, scope, fees and terms before work; the merchant decides which updates to make. Do not assume that an inquiry includes file recovery, rights clearance or recreation. The public form needs the website, products and question, without passwords or customer records, and is followed up by email.

Creative asset handoff

Repeat this trace for each real published asset. Keep received, usable and permission-documented as separate findings. A blank original or permission row is an unresolved handoff item, even when the website still displays the asset.

Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.

These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.