Moving from marketplace sales to your own store

Keep history attached to the arrangement that produced it

Begin with the marketplace seller agreement and the reports you can actually retrieve. Identify the seller entity, the marketplace account holder and the party named on payment or payout records. Do not assume that the marketplace brand tells you who held the processing relationship. If the agreement does not resolve that role, record the uncertainty alongside the history.

For every report used in the inquiry, retain its issuer, period, sales channel and named owner. Marketplace orders may document genuine sales without being statements for a direct merchant account held by your business. Label them by what they are. A provider can decide whether those records answer its history request; renaming a report cannot make it evidence of a different account.

Compare what will change on the direct channel

Place the proposed direct arrangement beside the historical one. Compare the legal seller, public business name, domain, product range, ordering process and fulfillment responsibility. Mark each as unchanged, changed or not yet established, and name the record behind that conclusion. The same product listing does not establish that the seller arrangement or payment account will be the same.

If the marketplace will remain open, describe the direct store as an additional channel. If marketplace sales will stop, describe that separately. This comparison addresses the new account scope; it does not require closing the marketplace account or transferring its payment records. Keep planned direct activity distinct from completed marketplace sales.

Give the provider a website it can compare with the inquiry

Stripe says it checks business identification, whether it can support what the business sells and business risk. Its website guidance requires the public business name and product descriptions to align with the application. It also says the site must be accessible without a password and that an incomplete catalog can prevent activation. A marketplace listing alone does not establish what a separate direct website now offers.

For a Stripe inquiry, compare the actual direct site with the information submitted to Stripe. For another provider, use that provider’s request and written terms. Identify the full research-only catalog, including differences from the marketplace listing, rather than presenting only the products previously sold. These sources do not classify every research-only business as accepted or rejected.

Record the decision for the new scope

Ask whether the prospective account covers the named legal entity, direct domain, catalog and sales channel. Keep the response with its date and any conditions. A request for more documents is an open step. A response that names only the marketplace arrangement leaves the direct channel unresolved. Even if the entity is unchanged, Stripe’s multiple-account guidance says a new account does not inherit special status.

You can complete the comparison and correct contradictions before submitting an inquiry. The provider decides eligibility and account terms. For a scoped Prism processing consultation, send the direct website, the research-only product types and the specific gap between the old and proposed arrangements. Prism can discuss processing preparation and the storefront; scope, fees and responsibilities are agreed before work. The contact request receives email follow-up and is not an appointment, purchase or processing application.

Marketplace-to-direct scope comparison

Complete the last column from your own records. Use unchanged, changed or unresolved and a document reference for each comparison. An unresolved direct-account scope remains a provider question; historical sales alone do not close it. Keep originals privately and omit customer-level records.

Worksheet entries are not submitted by Prism’s worksheet and are not saved by the site. Use record types, availability, anonymized observations, or match/mismatch results. Do not enter government identifiers, customer names or addresses, customer messages, receipt-access links, card or bank details, passwords, or keys. Send sensitive documents only through the provider’s verified secure channel.

These are temporary notes. Leaving or reloading this page may clear them. Worksheet entries are not sent automatically. If you copy notes into the consultation message and submit the form, Prism receives them as part of your request.